We accept all major credit cards. We will try to meet your Color choice of the item that you select, but cannot guarantee it.New year models may have some small factory changes/modifications that may not shown in photographs on the web site. Outages. We do not warrant or guarantee uninterrupted access to our services. Indeed, our site will be taken offline briefly for routine maintenance and/or backup twice each week and in cases beyond our control, for periods of time we are not able to estimate. Nonetheless, we do promise to make reasonable efforts to bring our services back online as soon as possible after any planned or unplanned outage. A 20% processing fee will be added to all returned merchandise. Tax is included in price for items shipped in the USA.
Normal shipping time is approximately 4-7 business days.
To order by check Please send a Cashier’s Check or Money Order for the amount shown on the web site, including shipping, made to Extreme-Scooters and
P.O. BOX 6497
WARNER ROBINS, GA 31095
Please include a description of the item you are ordering (scooter, r/c truck, parts, etc.) the color you want, and your name, phone number, and address to ship to.
Best Price Policy
Our Best Price Policy is that we can most often meet or beat any verified advertised price of any items. Tt the time of purchase from us. Our goal is to give you the lowest price at the highest quality and service, on or off the internet!
Errors and Omissions
PRICE AND/OR DESCRIPTION CHANGES All prices, pictures and descriptions on this site and all other RC Extreme-Hobby.com publications are subject to change. RC Extreme-Hobby.com maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, RC Extreme-Hobby.com reserves the right to cancel or refuse orders at its sole discretion. We cannot control occasional inventory shortages, shipping carrier delays, customs delays, weather delays, and other factors that can delay your shipment. However, we will do our best to get your product to you as soon as possible.
Order Fullfillment Policy
Most in-stock items will be shipped within 2-3 business days.
For out-of-stock items, you will be notified of any delay. You must pay all orders in advance (at the time of order), even for out-of-stock items.
RC Extreme-Hobby.com guarantees that you will get a new working product(s) or you can return the product(s) for repair or replacement. Color, frequency, and packaging may vary. Occasionally items run out or are discontinued from a specific manufacturer. We reserve the right to send items of equivalent function in order to fill your order in a timely manner.
Electric and Nitro Planes / Helicopter Policy
All returns for Nitro and Electric Planes / Helicopters are directed to the manufacturer unless we are the direct importer. You can call or email us to get the manufacturer contact info (please include your order number).
Return of Merchandise Policy (RMA)
In order to ensure satisfaction with your purchase, we request the following:
- IF DAMAGED IN SHIPPING: If your package arrives damaged during shipping, please refuse the package or return to a FedEx shipping location within 24 hours marked “Refused due to shipping damage.” You must then call us so we can file a claim with FedEx. Failure to do so will result in loss of refund or replacement by FedEx.
- KEEP PACKAGING: Save boxes, packaging material, and paperwork, don’t throw anything way. They are required items for all warrantee issues.
- READ INSTRUCTIONS: Read the instructions carefully and completely. Many of the items we sell can be damaged the first time if used improperly. Improper use will void your warrantee.
- START SLOWLY: Take your time to get familiar with the items, and start slowly, to prevent accidental damage.
We accept returns on new, unopened, unused items. You must call us to receive an RMA number to authorize the return. Please note, attempting to return items you have opened for a refund is mail fraud and you may be subject to prosecution. Open items are not returnable for a refund.Defective Items
We apologize in advance on behalf of the manufacturer for any defective items you may receive. Please understand that defects do occur occasionally, and manufacturers insist on handling defects directly to insure quality improvements. We know how frustrating this can be, and we want to help you quickly receive a working product.
A defective item is an item that arrives undamaged in shipping, but unable to function properly. The item must not have any visible damage and must clearly be from manufacturing issues. Please note, attempting to return merchandise you have damaged is mail fraud and you may be subject to prosecution.
If you receive a defective item simply call the manufacturer for help. If you are unable to locate the manufacturer contact information you may use our customer support system located here. and we will provide the manufacturer contact information. Please note that you must return all packaging, manuals, and items included in the original product box to the manufacturer, along with your packing slip and a detailed explanation of the defect within 30 days of receipt.Shipping Policies
Shipping times and rates are only estimates and are not guaranteed. Additional shipping may be required on your order due to weight, zip code, your combination of items, or other factors. We cannot control occasional inventory shortages, shipping carrier delays, customs delays, weather delays, and other factors that can delay your shipment. However, we will do our best to get your product to you as soon as possible.keyword
If you order more than one item Next Day Air or Second Day Air Shipping, all items in stock will be shipped immediately as requested. Any backordered items will be shipped by Ground or US Mail upon arrival. Items listed with (Free Shipping) receive free ground shipping.
Returned free shipping items, undeliverable packages, and refused items will be charged an appropriate shipping charge. If we warrantee the item directly then we will pay the shipping charges to send you the repaired or replacement item.